so i was on my way to school. as i approached the bus stop, this rotund Malay lady accosted me and asked if i could speak Malay. i told her that i couldn't. then she started speaking in very simple and inaccurate English, asking me whether i know where she can go for help.
it turns out that this lady is what would be known as a hardship case. this is what i gathered from what she told me:
her husband, who was a drug addict, has just passed away. she has 3 children: 1 son in prison, another son is 17, mute and not doing anything and the youngest is a daughter who is schooling.
she has, apparently, no money. and she is medically unfit to work because she has just undergone an operation.
she is receiving aid via the RUAS (Rent and Utilities Assistance Scheme. this scheme is meant for people who are renting a flat from HDB. the scheme helps pay for the rent as well as the service and conservancy charges of the town council. the scheme also gives the recepient some vouchers to pay utilities bills) managed by the CDCs. however, this lady claims that she does not have money even to buy food for her children and herself.
it also turns out that this lady and her family actually stays in Bukit Merah. so what is she doing where i stay? the reason, i found out, was that her eldest son borrowed money from loansharks who has been harrassing her family and her, forcing her to move to stay with her late husband's friend.
i tried to think of a way to help her. the only ways i can think of are:
- long term financial assistance by the CDC
- one of the Family Service Centers to help
however, i realised that neither ways are going to be all that possible and effective. there was moment in my conversation with her when i almost felt that her situation is so hopeless that the only thing this lady could do was to... die.
but i did not tell her that of course. i took down her address (she doesn't have a telephone) and told her that i would look for her when i can think of ways which she can find help.
the whole incident perturbed me for a long time. not least because this lady is not the first nor the last case of this sort that i have seen. and i have come to understand that the roots of the problem are many and deep rooted. i also understand why the government's hands are tied when it comes to people like this lady. what, then, can be done to help this lady (and others like her) solve their problems completely (rather than treat the symptoms)?
i don't have any answers now. if anyone of my dear readers do, please share.